An AI Customer-Service Assistant for Gosport Shops and Takeaways
Shops (34 listed) and takeaways (18) field the same questions every day: are you open, do you have it, can I order. An assistant can answer those so you do not have to.
Dean Keating can set up an AI customer-service assistant for a small business: it answers common questions across email, web and WhatsApp, sorts messages and passes difficult ones to a person. He is based in Horndean, Hampshire, publishes Gosport Guide and works remotely. Call 07418 627304.
Questions that repeat
Take a shop in the town centre or a takeaway doing evening orders. The same few questions arrive all week: opening hours, whether something is in stock, how long an order will be, where the place is.
On 10 October 2026 the directory listed 34 shops and 18 takeaways (see shops and takeaways). Nearly all of them handle these by hand.
What the assistant does
According to Dean Keating's website, an assistant of this kind:
- answers common questions across email, web and WhatsApp
- sorts and routes messages to the right person
- sends updates, confirmations and reminders
- escalates to a person when it should not answer
You decide the answers, so it says what you would say.
The escalation rule matters most
The mistake with any automated reply is a confident wrong answer. The safer set-up is a short list of things it may answer, and everything else goes to a person. Complaints, refunds and allergy questions are good examples of what to hand over.
Keeping your voice
Give the assistant examples of how you write to customers. If you are friendly and brief, it should be. A shop that sounds like a call centre loses what customers came for.
Checking it works
Read a sample of its replies in the first weeks. The weekly report on his list helps, because it shows what was asked.
What it is not
Not a phone service and not an off-the-shelf chatbot widget. It is installed in your own channels, trained by him on your answers and supported afterwards.
Cost and contact
No published price; the cost is given after a free call. Dean is based in Horndean, Hampshire, not Gosport. The setup is remote, and his site says he can visit Hampshire businesses in person.
Contact
Call or WhatsApp Dean Keating on 07418 627304, or email dean@deankeating.com. See the Dean Keating profile on Gosport Guide. Websites: ai-agent.deankeating.com and deankeating.com.
About this guide
Gosport Guide is published by Dean Keating, who also runs the service described here. He is based in Horndean, Hampshire, not in Gosport, and sets everything up remotely for Gosport businesses. This guide recommends our own service, so compare it with other providers before you decide.
From the publisher of Gosport Guide
Book a free AI call
Free, no obligation. With Dean Keating, the publisher of Gosport Guide. Based in Horndean, Hampshire; sets everything up remotely for Gosport businesses.
Call 07418 627304Book my free AI call →Share this article